Annexure: I
- Delivery Policy: The supply of goods and services are subject to force majeure events which includes but is not limited to Act of God, fire, flood, war, public disaster, strike, governmental enactment, rule or regulation or any other cause beyond our control. We shall not be entitled for any compensation, damages, loss under any circumstances. We are not responsible for customer data on drive. We are liable to deliver the material at entrance or main gate of the building, the internal arrangement to be made by the customer. Gate / premise permission and entry will be sole responsibility of the customer. We are not responsible for material delivered at customer premise.
- Service Delivery Policy: It is customer responsibility to check before acceptance of invoice that the services provided to the customer are satisfied and as per email request / purchase order, we are not responsible for any claim after 30 days of acceptance of services. Customer should raise a written request having details to us on given email / letter head duly accepted by us within 30 days from invoice date.
- Billing Policy #1: It is customer responsibility to verify and intimate any error in billing during acceptance of invoice, no changes in invoice billing information would be entertained after 12 working hours of billing or e-invoice / e-way bill generation.
- Payment Policy: On acceptance of the material and invoice, the payment to be made to us within 5 days of invoice date. We reserve the rights to charges interest u/s Late Payment of Commercial Debts Act 1998 @ 2% monthly on all late paid invoices. Cheque bouncing charges would be charged at INR 350.00 plus GST per cheque.
- Warranty Policy #2: Warranty on old or reclaimed or opened items would be 20 days, subject to the product /s should not be physically damage, water damage, over-heat damage or burnt and warranty stickers or signature should be in intact to get the warranty. No Warranty on fragile items. Items should be checked for physical damage before signing the invoice no claim after acceptance would get entertained. Warranty of box sealed / new products would be provided by the respective manufacturing company.
- Repair Policy: To get the product repaired outside warranty period, the service charges and product replacement charges would be reimbursed by the customer on actual basis before delivery. We are not responsible for customer data on drive, customer must take backup before delivery or have insurance of their product and data.
- Return Policy for
- Product sale: Goods and services once provided will not be taken back, however it is our sole discretion to accept or reject the return request. In-case customer is not paying and returning the material given material, we have legal right to charge INR 36000.00 plus GST per item per year from the customer on prorate basis as rent for the given item even if the item is returned.
- Rental items: The material return to us should be in mint and working condition. Any non-acceptable product would be billed to the customer, and we have right to take its market value as per purchase or as per prevailing market value. customer must take backup before delivery or have insurance of their product and data.
- TDS / TCS Policy: Customer is eligible for deduction of Tax Deducted at Source / Tax Collected at Source as per government rules and regulations subject to intimation and Form 16 or other valid certificate / document within next Quarter of same financial year else the outstanding amount will attract additional interest rates as per payment policy. Customer is requested no to deduct TDS on Software Sale #3.
- Invoice Policy: On acceptance of the said invoice, customer accept the terms and condition given as in “Annexure I”.
- Legal policy: Cheque bouncing payment and charges to be paid within 2 days of cheque bouncing. The legal proceeding against Chandigarh Court would get processed within 30 days of cheque bounce. All legal proceedings are subject to Chandigarh, India Jurisdiction.
#1 Abbreviation for Errors and Omissions Excepted (E&OE).
#2 New items / products would have mentioned “New” in “Bill of Lading / LR-RR No.” in the invoice for new products and for “old or reclaimed or opened items” it will be left blank in-case not mentioned or otherwise.
#3 TDS NOTIFICATION FOR SOFTWARE SALE:
IN TERMS OF NOTIFICATION NO.21/2012 [F.No.142/10/2012-SO(TPL)] S.O. 1323(E) DT. 13 JUNE 2012, WE HEREBY DECLARE THAT SOFTWARE MENTIONED IN INVOICE IS ACQUIRED IN A SUBSEQUENT TRANSFER, IS TRANSFERRED WITHOUT ANY MODIFICATION AND TAX IS DEDUCTED AT SOURCE UNDER SECTION 195 ON PAYMENT FOR THE PREVIOUS TRANSFER OF SUCH SOFTWARE. YOU ARE NOT REQUIRED TO DEDUCT TAX AT SOURCE ON THIS ACCOUNT. OUR PERMANENT ACCOUNT NO. IS AAICM4272D.